Returns & Exchanges
At Willowbrook Garden Centre, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all non-perishable items. If your plants or garden accessories don't meet your expectations, simply return them in their original condition for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original packaging, unused, and within the 30-day return window, keeping in mind that live plants must be in healthy condition.
Gather Documentation
Locate your original paper receipt or digital order confirmation email to serve as your proof of purchase for a seamless processing experience.
Return to Store
Bring your items and documentation to the Customer Service desk at Willowbrook Garden Centre, or contact our team to arrange shipping for online orders.
Receive Refund
Once our specialists have inspected the returned goods, we will issue a refund to your original payment method or provide a gift card for in-store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing